Privacy Policy

PropIQ Inc. ("PropIQ," "we," "us," or "our") operates the PropIQ property management platform accessible at trypropiq.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when using our Service, including:

• Account Information: Name, email address, phone number, and password when you create an account.
• Profile Information: Professional details, profile photos, and biographical information you choose to add.
• Property Information: Property addresses, unit details, property values, mortgage information, and related documentation.
• Tenant Information: Names, contact information, emergency contacts, employment details, and lease-related data for tenants you manage.
• Financial Information: Rental income records, expense categories, transaction details, and tax-related information you enter into the platform.
• Documents: Lease agreements, receipts, and other files you upload to the Service.
• Communications: Messages, maintenance requests, and other communications sent through the platform.
• Payment Information: E-transfer notification data when you configure automated rent tracking.

1.2 Information Collected Automatically

When you access our Service, we automatically collect certain information, including:

• Device Information: Browser type, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, features used, timestamps, and interaction patterns.
• Log Data: IP addresses, access times, and referring URLs.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to maintain session state and improve your experience.

1.3 Information from Third Parties

If you choose to authenticate using a third-party service (such as Google), we receive basic profile information from that service as permitted by your privacy settings with that provider.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process and track rental payments and financial transactions
• Generate reports, analytics, and tax documentation
• Facilitate communication between property managers and tenants
• Send service-related notifications and updates
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues, fraud, and security concerns
• Comply with legal obligations and enforce our terms
• Improve and personalize your experience with the Service

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Your Consent

We share information when you direct us to do so, such as when a property manager invites a tenant to the platform or shares documents with them.

3.2 Service Providers

We engage trusted third-party companies to perform services on our behalf, including hosting, data storage, email delivery, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

3.5 Aggregated or De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, analytics, or other purposes.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you with the Service. We also retain information as necessary to comply with legal obligations (including tax record retention requirements), resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, secure authentication mechanisms, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.
• Opt-Out: Opt out of marketing communications by following the unsubscribe instructions in our emails.

To exercise these rights, please contact us at privacy@trypropiq.com. We will respond to your request within the timeframe required by applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

• Essential Cookies: Required for the Service to function, including authentication and security.
• Functional Cookies: Remember your preferences and settings.
• Analytics Cookies: Help us understand how the Service is used so we can improve it.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Canada and the United States. These countries may have data protection laws that differ from the laws of your country. By using the Service, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

10. Canadian Privacy Rights

If you are a resident of Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. This includes the right to access your personal information, request corrections, and withdraw consent. Our Privacy Officer can be contacted at privacy@trypropiq.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also provide additional notice, such as an email notification. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: